Cross-posted and archived from DC Metro Moms. Original post date February 15, 2008. Scene: My home, afternoon, precious nap time/work minutes ticking away. I am on deadline. My Internet connection goes down and after fiddling with it all day I decide to call Verizon.After spending a few minutes on hold I am finally put through to a person who doesn't sound like she is from halfway around the world. Is this even possible? That has never happened before! Yet, her voice does sound suspiciously not human. I've verified my name, number, address, H's name, my third cat's birthday and how old I was when I learned to ride a bike and I think, "Are we done yet?"Customer Service Rep: Please state your telephone number again ma'am.V: 875-3425.CSR: Is that 759-3324?V: No, (tight smile forms on my … [Read more...]
ADT Customer Service? Pffftt…
Dear ADT (I love you, I hate you, I need to quit you),I will admit to being a safety freak. H calls our house "Fort Knox". I repeatedly lock doors and windows throughout the day and cannot sleep unless the house alarm is on. Before TD, I even locked our bedroom door dutifully each night. If I was sure I wouldn't be brought up on assault charges I would accost those of you who like to hang out in your unlocked cars in parking lots, looking over your checkbooks, talking on your phones and generally rummaging in your cars and purses while showing not a care in the world. That's right, I'm talking to you. I would yank open your car door and pull you out while yelling like a drill instructor. It would take you a second to realize you aren't being car-jacked but instead made painfully aware … [Read more...]
Verizon Customer Service is No Friend of Mine
Scene: My home, afternoon, precious naptime/work minutes ticking away. I am on deadline. My internet connection goes down and after fiddling with it all day I decide to call Verizon.After spending a few minutes on hold I am finally put through to a person who doesn't sound like she is from halfway around the world. Is this even possible? That has never happened before! Yet, her voice does sound suspicously not human. I've verified my name, number, address, H's name, my third cat's birthday and how old I was when I learned to ride a bike and I think, "Are we done yet?"Customer Service Rep: Please state your telephone number again ma'am.V: 875-3425.CSR: Is that 759-3324?V: No, (tight smile forms on my face) 875-3425.CSR: 875-3427? Is that correct?V: N00... 8 7 5 3 4 2 … [Read more...]